Frequently Asked Questions
Palms Casino Resort gaming age is a 21 and over.
Palms Casino Resort card players can enjoy Blackjack, Baccarat, Ultimate Texas Hold Em’, Three Card Poker and Pai Gow Poker.
Sports Betting is offered and managed by William Hill.
Yes. Guests can enjoy an elegant and spacious High Limit room, designed and staffed with the high-limit player in mind.
We extend credit to guest through a credit application process.
Club Serrano is our reward club program.
Hotel policy allows a maximum of (4) four guests over the age of 12, and (1) guest 12 or younger per room. If there are more than 2 people over 18, there will be an additional charge of $30.00 plus tax per additional guest, per night.
Palms Casino Resort allows service animals on its premises to provide assistance to people with disabilities in accordance with the Americans with Disabilities Act (ADA). Under the ADA “a service animal is a dog that has been individually trained to assist a person.
Self Parking and Valet are FREE and always easy and convenient at Palms Casino Resort.
We do not have charging stations.
Check in time is 3pm, while check out time is 11am.
The security deposit is $100 per night, per room on a debit or credit card. Suite deposits may be higher.
The resort fee is $39+tax per night. The resort fee covers gym access, free Wi-Fi in the room, and unlimited local and 800 calls.
In room safe, mini bar, hair dryer, iron, iron board, etc.
To book transportation, please contact our Concierge at concierge@palms.com.
contact room reservations prior to arrival at 702.942.7777 and if on property, contact the front desk.
Please contact our Concierge at concierge@palms.com for amenity options.
Please visit https://www.chargerback.com/ and select Report Lost Item.
Yes, we offer FREE WIFI to each of our guests while visiting the Casino.
Yes. Palms Casino Resort provides the highest level of security measures and continues to maintain this level of security to ensure an enjoyable and safe entertainment experience for our guests.
Keep up to date with our promotions and earn rewards today by signing up for our Club Serrano Membership. Win cash, Free Play for free slot play, entries into VIP slot tournaments, qualify for special promotions, weekly giveaways and more!
Yes, each room is equipped with a complimentary hair dryer for guest’s usage while staying at Palms Casino Resort.
Yes, bask in the Las Vegas sunshine in our newly remodeled pool experience. Featuring a bubbling hot tub, outdoor fire pit and comfy lounge chairs.
Room service is available daily, Sunday – Thursday: 6:00am – 12:00am & Friday – Saturday: All Day.
contact the front desk on the day of departure. You can also pre purchase to guarantee during booking.
While the state of Nevada has made it legal to purchase marijuana, it is illegal to smoke marijuana in public areas or anywhere on our property-including inside our guest rooms-with state fines ranging from $500-$2,000.
Yes in designated areas. However, all rooms in the hotel are non-smoking.
Upon request at an additional fee.
Upon request at an additional fee.
At this time, only Palms Place offers coffee makers in the rooms.
We do not allow glass, outside food or beverage, rafts or tubes into the pool area.
At this time we do not offer shuttle service to the strip.
You can visit the Club Serrano booth at the Casino or call Casino VIP Services at 866.942.7776.
Please visit https://www.chargerback.com/(Open Link in new window) and select Report Lost Item.
For a copy of your bill please contact Room Reservations at reservations@palms.com or by calling 702.942.777
To review our open positions and/or to apply visit: https://palmscareers.com/.
You can visit any Club Serrano booth at the Casino.
The casino has taken an aggressive approach to responsible gambling, posting signage and placing brochures in highly visible locations throughout the property and directing patrons to the 24-hour confidential Problem Gambling Helpline: 1.800.GAMBLER.
limited to U.S. state issued identification card, Mexican Matricula identification card etc.); Passport (U.S. or foreign); Tribal identification card (if anti-counterfeiting mechanisms are in place); U.S. issued Permanent Resident identification card (also known as a green card or alien identification card; or U.S. Military identification.
Any attire the Palms Casino Resort management finds inappropriate or offensive will not be permitted. Any guest who alters his/her appearance after entering so that he/she is no longer within the dress code guidelines will be asked to leave the premises.
Yes, we have over 60 ATMs and CDUs (Cash Dispensing Units) conveniently located throughout the Casino.
Customers can cash personal checks but will be charged additional fees.
Yes, we have hearing and mobility accessible rooms.
We have carefully developed a framework of standards to reopen our Tribal enterprises safely, thoughtfully, and in conjunction with advice from internal and external industry experts.
Proper fashionable beach club attire required. Jeans, pants, excessively torn or cut–off clothing, excessive baggy clothing, offensive prints on clothing, pasties, and see–through bathing suits are prohibited. We support your right to adorn your body with art. However, management reserves the right to decline entry to, or remove after entry, any guest with excessive, offensive, or extreme tattoos or body modifications.
Exceptions include coffee in a disposable paper cup and empty water containers.
No smoking allowed on the pool deck. This includes cigarettes, cigars, cigarillos, vapes, and e-cigs are not permitted, subject to management discretion.
Weapons (any item that may be used to cause bodily harm), controlled substances, eye drops/nasal sprays, gum/mints/breath strips, vitamins/supplements, over–the–counter medications, prescription medication in excess of a daily dose (must have valid ID to verify ownership of prescription), GoPros, professional cameras or video equipment, any other wearable technology, laptops, selfie–sticks, speakers, colognes/perfumes, and party props are prohibited. Palms Management reserves the right to make the final decision on any restricted item to ensure the safety of all guests. Guests who do not follow Palms Pool policy may be asked to leave the venue.
All personal items will be searched. Also, no lewd conduct or nudity allowed. Guests who are noticeably intoxicated or under the influence of alcohol or a controlled substance will be denied entry and will not be eligible to receive a refund. This is not an all-inclusive list and Management reserves all rights. Changes can and will be made on a case-by-case basis. Thank you for your cooperation as we ensure this is a fun and safe area for all of our guests.
Water cannons are in use within this area. They will sporadically release high pressured water across the pool deck. They also cause loud noises and exposed areas will get wet. Items left out may get wet. We are not responsible for damaged personal belongings. For more information, please ask a pool attendant.
This area may be occasionally used to photograph, and record video and film footage in connection with the promotional and publicity campaigns of Palms Casino Resort. By your presence in this area, you acknowledge that you have been informed that you may be photographed or recorded. Furthermore, by your presence here, you grant permission for your likeness to be included therein without compensation, credit, or other consideration. Additionally, live streaming of events on various social media platforms may occur.
Yes. All ages are welcome between the hours of 10AM and 7PM. The east pool will be used for 21+ events.
Yes. Lounge chairs are complimentary and open on a first come first served basis.
Yes. A limited number of umbrellas are available with a daybed reservation and upon request (subject to weather).
Cabanas feature their own sound system, TV, ceiling fan, and safe for personal belongings. A personalized cabana host is available for food and beverage service. Specific cabanas also include a private restroom, jacuzzi or plunge pool.
No. However, safes are available with a cabana rental.
Yes. You may decorate your cabana for your celebration.
Yes. DJs are spinning a mix of open format and top 40 hits from 1PM-6PM every Friday – Sunday.
Absolutely, without a doubt, parking at Palms Casino Resort is 100% free! We won't charge you a dime to park your car. We believe in treating our guests right from the moment they arrive.
No way! We're committed to keeping parking free for our guests, and we're not about to change that. We wouldn't want to break your bank or ruin your day with a surprise parking fee.
Well, we like to think of it as our contribution to making your visit to Las Vegas more enjoyable. We understand that parking fees can add up, and we'd rather you spend that extra cash on having fun inside the resort!
Not at all! Just drive on in, find a spot, and enjoy your time at Palms. No tickets, no validation, no secret handshake – just easy, breezy parking.
You bet! Our valet parking is also free for all our guests. We're here to make your stay as convenient and enjoyable as possible.
None whatsoever! We believe in transparency, and that includes our parking policy. When we say free, we mean it.
Of course! We know you might want to explore all that Las Vegas has to offer, and we won't penalize you for it. Come and go as you please.
Well, parking is usually first-come, first-served, so if you're looking for that prime spot near the entrance, arriving early is a good idea. But don't worry, we have plenty of spaces for everyone! Don’t forget, you can always Valet Park for Free too!
Besides our awesome gaming, dining, and entertainment options, we're proud to be one of the few resorts in Las Vegas that keeps parking free. We believe in delivering value to our guests, starting right from the moment you park your car.
Yes…we love big trailers and oversized vehicles. We have a great open-air flat lot in front of the property.
Just one thing - we're here to make your experience enjoyable and hassle-free. We have two parking garages to choose from. The East Garage is best for VIP guests and quick check-in. Our West Garage stands at seven stories tall—plenty of parking for all. So, when you visit Palms Casino Resort, rest easy knowing that parking is one less thing to worry about. We've got your back, and we're looking forward to welcoming you with open parking spaces and open arms!
- Tier Status and Last Trip Points
- Active and Upcoming Offers
- Slot Points and Earned Rewards
- Win/Loss Statements and more
Yes, you must have a Club Serrano membership/card to unlock all the exclusive features of My Club Serrano. Visit the Club Serrano booth at Palms Casino Resort to sign up.
- You can access My Club Serrano by logging in through the Palms website.
- Click the “My Club Serrano Login” link that is located at the top left corner of the webpage.
Yes, you can sign-in using the same login email address and password you use for the Palms Casino Resort App.
My Club Serrano account information is updated in real-time. Simply refresh your web browser to view your updated slot points, offers, earned rewards, and more!
You have access to all available, upcoming, redeemed, and expired offers. Please note, some invites and special offers may not be shown.
Yes, you can book your hotel stay via My Club Serrano.
On the app:
- Log into your account
- Tap the Offers Menu icon
- Select your Book Online Offer and tap Book a Room
On the web:
Log into your account and you will see the offers available to you.
- You can access your Win/Loss Statement in the “Win/Loss” tab on the My Club Serrano page menu.
- Select the timeframe you would like to view.
- Your win/loss (tax) statement will automatically update based on your selection.
- Select "PRINT PDF" for a printable version of your statement.
Please note: The report will not appear until AFTER the calendar year concludes.
I am not receiving a verification email?
- If your email has not arrived after a few minutes, please check your Spam folder and make sure to add donotreply@palms.com as an approved sender.
- If you still do not see it, try using a different email to signup.
- If you are unable to use another email or still not seeing the verification email, please contact us: Call 866-942-7777
I keep getting an error when I input my birthday or pin?
- If you are getting this error, your information may have been input incorrectly when you first joined Club Serrano.
- Please contact us to resolve this issue: Call 866-942-7777
I am having trouble creating and submitting a password.
Please note, all passwords must include at least one of the following:
- Uppercase characters (A through Z)
- Lowercase characters (a through z)
- Base 10 digits (0 through 9)
- Special characters: ~!@#$%^&*_-+=`|(){}[]:;"'<>,.?/;
When resetting the password for my Online account, I did not receive my email to change my password.
If your email has not arrived after a few minutes, please check your Spam folder and make sure to add donotreply@palms.com as an approved sender. If you have not received this email after a few minutes, feel free to contact us: Call 866-942-7777
If you did not receive an email in your in-box or SPAM folder, THE MOST LIKELY reason is that you do NOT have an Online account created. The Online account is not created when you join Club Serrano. You must sync up your Club Serrano card to create an Online account.
Another common error is signing up with a different email. If you changed your email, or have multiple emails, try and utilize your additional email addresses.
